My fighting and enterprising character, combined with the companies that have trusted me, has made my professional development possible. I mainly proved myself in the tourism and leisure sector, which allowed me to acquire a great open-mindedness and curiosity! Curious, I am constantly open to new challenges.
Mes compétences
Pilotage de projet
Gestion de planification, coordination,
risques & livrables
Méthodes agile & standards de qualité
Communication & leadership
Animation d’équipe & engagement des
parties prenantes
Présentation aux comités de direction
Relations Clients
Accompagnement métier
Expression des besoins & traduction en solutions
Support au changement & adoption par les utilisateurs
Processus & outils
Modélisation des processus
MS Office avancé, CRM/ERP,
gestion documentaire
Management d'équipe
Emilie Weber
Client relationship, sales and administrative management specialist since 15 years !
Phone
+41 79 824 70 46
emilie.weber[at]bluewin.ch
Address
1994 Aproz, Switzerland (VS)
Date of birth
March 19th 1984
Nationality
French
WORK EXPERIENCE
EXPERIENCES
10/2019- to date
Finance and management officer
ALTIS Groupe SA
Active in energy fields, water, mobility and housing I In Le Châble (Switzerland-VS)
For Altis, my mission is :
° Daily and quality clients follow-up, complains and general enquires.
° Information of our various services, billing and contract solutions regarding of the clients needs by tphone, email or at our customer office center.
° Establish the invoicing of the different companies of the Altis Group.
° Entering and checking administrative document, client portfolio and
technical data. Renewal of contracts
° Managing databases relating to customers, their homes and measuring devices.
° Statistical analysis and detailed reports.
° Implementation of new internal project relating of digitalize processes.
° Use of ERP & CRM software: SIT, Proconcept, ISE and Office 365.
10/2019- 12/2022
Collaboratrice Services Clients
et facturation
ALTIS Groupe SA
Active in energy fields, water, mobility and housing I In Le Châble (Switzerland-VS)
For Altis, my mission is :
° Daily and quality clients follow-up, complains and general enquires.
° Information of our various services, billing and contract solutions regarding of the clients needs by tphone, email or at our customer office center.
° Establish the invoicing of the different companies of the Altis Group.
° Entering and checking administrative document, client portfolio and
technical data. Renewal of contracts
° Managing databases relating to customers, their homes and measuring devices.
° Statistical analysis and detailed reports.
° Implementation of new internal project relating of digitalize processes.
° Use of ERP & CRM software: SIT, Proconcept, ISE and Office 365.
06/2019 to 09/2019
Media Specialist
PLUG AND PLAY Sarl
Artisan Glassmaker - Glass solutions I
In Saxon (Switzerland-VS)
° Media, publications and computer maintenance officer.
° Administrative tasks : e-mail, telephone, current documents, orders,
stock monitoring.
° Commercial tasks : follow-up and customer-supplier relations, basic offers
Help in the workshop: assembly, preparation, finishing of glass and painting
° Help with installation and site meetings.
06/2015-05/2019
Operations Manager
REALFLY – FREZONE SA
Indoor Skydiving I In Sion (Switzerland-VS)
In this company I held the following 2 positions :
Operations Manager I From September 2016 to May 2019
Business, Events & Front Office Manager I From 2015 to August 2016
° Ensure Management and employees full understanding our business needs,
auditing compliance, trasking progress toward goals (main team of 5 person +
extra freelancers).
° Strategy business goals, operational processes, internal training education.
° Direction of meetings, internal communication support.
° Implementation of diferent support of daily management and unexpected events
for the Front Office team.
° Organisation and bookings management of the activity, optimisation of the
business flow.
° Organisation and bookings for company events/team-buildings
° General administration: statistical analysis details reports, realization of dashboards.
° Financial and project management: invoicing, controls, reminders, profitability calculations, analysis, research, comparisons, launch and integration.
° IT operational support: intranet, internet, multimedia devices, media, installations and breakdowns, needs analysis.
° Relations with suppliers: booking systm network, electricity, general maintenance
12/2014-03/2015
Administrative Assistant
Commercial Employee
Hotel & services Receptionist
HAMEAU & BISTROT LES CLEVES
Hotel & Restaurant I In Haute Nendaz (Switzerland-VS)
° Management of daily administrative tasks for English-speaking managers.
° Team life and communications in English only.
° Translations EN - FR: management documents, website, restaurant Menu...
° Hotel and restaurant reception: service, reception and customer relationships and care.
° Implementation of work organisation processes: time sheets, breaks, followup dashboards.
12/2008-09/2014
Commercial Agent
Co-manager 20 % à 50 %
ACRO PARACHUTISME - Independant school of Skydiving I In Chalon-sur-Saône I France
Creation of a skydiving school in association with a professional instructor and competitor in this sport.
° Website monitoring and contents for www.acro-parachutisme.com :
sale development, presentation our services and solutions provided.
° Commercial follow-up and management of a client portfolio
° Setting up 100% of the subcontracted services with patners.
° Planification of jumping skydiving sessions and team building events.
03/2011-07/2013
Administrative & Commercial Assistant
Commercial Employee 20 % à 50 %
PARACHUTISME 71 SARL - Skydiving and leisure activities school I In Chalon-sur-Saône I France
° Responsability of front office tasks and the phone switchboard.
° Sales support: customer satisfaction, commercial follow-up and loyalty actions.
° Management of the main activities and instructors schedule : up to 50 passengers tandem jumps per day, taking into account the weather constraints.
° Keeping the current accounts, cash receipts and invoicing.
11/2008-12/2012
Manager
Commercial manager +
communication & production
MEUBL’EVOLUTION SARL
In Chalon-sur-Saône I France
Creation of a company for the renovation and modernisation of furniture and kitchen furnitures.
° Conducting market research, finding suppliers and partnerships.
° Search for a name, creation of a logo, materials and website advertising .
° Development of the financing plan, search for and obtaining several financing options (2009 young builder business price, creation aid, etc.).
° Administrative and financial set-up of the company (competition and young people's grant)
° Management of purchases and raw materials; stock-keeping, order management.
° Administration and organisation: invoicing, offers, orders, site management and planning, contract discussions.
° Product and production manager: renovation of furniture and kitchens entrusted by my clients. (Sanding, stripping, priming, lacquers, patinas, varnishes, decorative effects...)
04/2008-10/2008
Executive Assistant
& Communication
PARACHUTISME 71 SARL - Skydiving & leisure
activities school I In Chalon-sur-Saône I France
° Physical and telephone reception of customers; secretarial work
° Management of the activity and instructors schedule ; customers appointments.
° Keeping the current accounts, cash receipts and invoicing.
Development of communication media: emailing, flyers...
07/2005-03/2007
Front Office
& Development Assitant
EFP NANCY LORRAINE - Skydiving school
In Nancy I France
° Reception - physical and telephone customer relationship.
° Reorganization of current management documents; keeping of accounts and cash receipts, invoicing, reminders. Creation of work supports and checklists.
° Contribution to the promotion of the activity through sports events: production of communication materials (flyers, posters, etc.), organisation and coordination of various events (competitions, gatherings, etc.).
EDUCATION
2019 - 2020
CFC Commercial Employee
VAL'FORM I In Sion, Switzerland
Federal Certificate of Capacity - Commercial Employee
2019-2020
Training education
CFP I In Sion, Switzerland
General accounting : SEC Formation Valais
Business Economics : Law & General Economics of Society :
With M. Christophe Blanc
RITZY-WEKA I In Sion, Switzerland
Professional training : Relation and management organized by a training organisations : Ritzy in Sierre and WeKA in Lausanne -
70 hours of training attended.
2003-2004
Post-Maturity Education
Applied Arts
ECOLE DE CONDE I In Nancy, France
Private school - Preparation for higher education and teaching of : interior design, visual communication, fashion design & art history. Admitted for a Brevet de Technicien Supérieur (BTS): "Interior Design"
2002-2003
IT & Controlling BAC Level
LYCEE CHARLES DE FOUCAULT I
In Nancy -France
Equivalent to the Gymnasium Maturity in Switzerland : Baccalaureate level in Tertiary Technicals .
Options : IT & Controlling
SKILLS
English - C1
Regular oral, written and professional practice
Microsoft Office Suite- Advanced
Mac et PC - Advanced
Spanish - B2
Expatriate in Spain from 2013 to 2014
ERP / CRM Software - Intranet : Quick, easy to learn and understand
Adobe Photoshop - Medium level
INTERESTS
